HAVE ANY QUESTIONS?
What is StratQuad?
StratQuad provides backend solution for E-commerce merchants.
What are your services?
- Warehouse and Fulfillment
- Product Importation
What are the benefits of StratQuad?
- Limit the need to recruit and build in-house team.
- Lower cost due to economies of scale
- API integrated warehouse management system
How to partner with us?
How can I contact StratQuad?
You may contact us thru:
Mobile Number: 0915-503-9745
Wechat id: StratQuad
What are the platforms / marketplaces that can be integrated with StratQuad?
We offer multi-channel platform integration. Please check the list below: Lazada, Shopee, Zalora, Zilingo, Woocommerce, Shopify, Magento
How to on board?
Do you have money exchange service?
No, we don’t have but we will help and assists you regarding this matter.
How much is your storage and fulfillment rate?
How to add racks?
Just inform your respective partner support regarding your concern/adjustments for the racks.
Do I need to apply insurance for my goods?
Do you accept returned parcels?
Yes, we accept returned parcels, this is an additional optional service. Terms and conditions may apply.
Do you have in-house logistics?
No, we don’t have in-house logistics.
What is System Fee?
System Fee is the fee we charge every month for every marketplaces we connect to our system.
We will charge P 600 per month per marketplace.
How to import with StratQuad?
1. Register here. Upon registration, you will received in your StratQuad Code via email.
2. Fill out the Importation Inbound Form, and you will received instructions in your email.*Please take note that requests or form without proper StratQuad Account Code will not proceed.
How much is your importation rates?
SEA FREIGHT- FULL LOAD CONTAINER starting rate is P 300,000.
SEA FREIGHT – LOOSE CARGO LOAD (GROUP A) starting rate is P 9,500/CBM
SEA FREIGHT – LOOSE CARGO LOAD (GROUP C) starting rate is P 11,500/CBM
SEA FREIGHT – LOOSE CARGO LOAD (GROUP B) starting rate is P 15,000/CBM
AIR FREIGHT starting rate is P 750/kilo (MINIMUM OF 1 KILO)
Do I need to apply Security Loss Protection for my goods?
StratQuad offers up to PHP20,000 worth of Security Loss Protection for sea freight. For shipments of higher value, you may avail it with coverage of PHP100,000 for just PHP500 security fee.
What is the lead time for shipping?
It usually takes 15 to 25 days for SEA Freight and 5-8 days for AIR Freight (under normal condition). StratQuad’s third party logistics service is not in control of the travel schedule.
What if the delivery took more than 25 days?
We do not guarantee 15-25 days, but this is our usual time frame for delivery under normal conditions. For incidents of more than 25 days, kindly message us on our Facebook page for us to take note of this.
How are we going to track our packages?
The best practice we encourage to do is to send us the delivery receipt and message us for updates.
Do you consolidate from different suppliers before importing it to the Philippines?
Yes, we do the courtesy of consolidating the shipping fee, regardless if it’s from different supplier. As long as the same date received and the same warehouse location.
What will be the process of having different transactions under one supplier?
What is Delivery Receipt (Waybill Details)?
Delivery Receipt (DR)/Waybill is the receipt from our China warehouse for your packages delivered by your Supplier.
Where can I get a copy of the Delivery Receipt (DR)?
The Delivery Receipt is being handed over by our Warehouse Man to the person who delivers the package.
I have a copy of the Delivery Receipt (DR), what to do next?
Send the DR to our FB Page to verify by one of our Key Accounts Associate.
Do you have a Product Sourcing Service?
Yes, we have, but under suspension.
I already send the Delivery Receipt in your FB page, when is the best time to follow up once the package was already received in China Warehouse?
Wait for our next update, once your package is in Manila warehouse or follow up after 25 days.
What are the products I can import?
StratQuad accepts products under 3 categories – Commodities 1, Commodities 2, and Commodities 3.
You can check the list here.
Illegal items, replicas, and fake items are strictly prohibited. The consequences for which will be confiscation and legal prosecution.
What if I received my items broken?
We are not liable for any breakable items. Security loss protection is for lost shipment, not damaged items. Our people will be careful, but if the packaging is flimsy and goods are damaged, we cannot be held responsible.
Does StratQuad offer insurance for import products?
No, StratQuad offers Security Loss Protection for your packages only.
How can I apply for your Security Loss Protection program?
If you are interested, you may contact us on our Facebook page for more info.
How to apply Security Loss Protection for your shipment?
* If you submit the Proforma Invoice and Delivery Receipt within five (5) days from the time that your package has been successfully delivered to our China Warehouse, you are qualified for a complimentary Security Protection. The liability limit amounts to up to P20,000 worth of your goods.
* If the value of your shipment is more than P20,000 and you have submitted your Proforma Invoice and Delivery Receipt within five (5) days from the time that your package has been successfully delivered to our China Warehouse, you are qualified to apply for our Premium Security Protection. The liability limit amounts to up to P100,000 worth of your goods.
* If you fail to submit the Proforma Invoice and Delivery Receipt within the above-stated period, you are no longer qualified to avail of any security protection from us.
If the value of your shipment is more than P20,000, we strongly recommend availing our Premium Security Protection for a fee of P500 only. The Security Protection is only applicable for lost packages only.
Can I get your contact details in China Warehouse without registering?
Is StratQuad an importer?
While StratQuad is not an importer, it has partnered with the leading logistics company in the Philippines to serve and fulfill your backend e-commerce needs.
What is Proforma Invoice (PI)?
It is like a quotation from your supplier. Stated in the Proforma Invoice (PI) are the details of your item/s and its amount.
Why do I need to submit a Proforma Invoice (PI) and Delivery Receipt (DR)?
Proforma Invoice (PI)
is to assess the value of your item for claims in insurance. While delivery receipt is a proof that your items were received in our warehouse in China.
Am I required to submit a Proforma Invoice (PI)?
Submitting Proforma Invoice (PI) is optional. But you can only avail up to Php3,000 for the insurance of lost packages, without the Proforma Invoice (PI).
What is a Security Fee?
Security Fee is a fee for security loss protection by which the company provides a guarantee of compensation for specified loss of your shipment.
Do you have an AIR Freight?
Yes, our warehouse for AIR is located in Jinjiang City, Fujian Province.
How to compute my Air Freight?
Air Freight is computed based on whichever is higher. We based our computations in 2 ways.
*Weight exceeding 0.01 and above will be rounded up to the next kilo, example: 3.01 = 4kg
total KG * P750
BY VOLUMETRIC WEIGHT
(total cbm 167) P750
Total Weight: 400 kg
Total CBM: .8
We will compute first the Volumetric Weight (VW) to know whichever is higher, VW or Total KG
.8 cbm * 167 = 133.6 kg
400 kg is higher than the total VW which is 133.6kg, now the computation for your air freight is by
Air Freight Computation:
400 Kg * P750 = 300,000
P750 – is our Air Freight rate per KG
167 – is a conversion faction for air freight
What will I do if my supplier failed to give/lost airwaybill?
Our best practice is if the receipt is lost kindly message our team 2-3 days after so we can check on the system if it was sent.
What are the warehouse Addresses?
YIWU (incomplete address)
GUANGZHOU (incomplete address)
SHISHI (incomplete address)
CHINA – AIR (incomplete address)
HONG KONG (incomplete address)
TAIWAN (incomplete address)
Sung Chiang Road, Taipei
How to compute my China - Sea Freight?
Sea Freight is computed based on whichever is higher. We based our computations in 2 ways.
*KG that exceeds 500 will be computed by KG, but final billing will be computed based in whichever is higher.
total KG*25(or 30)
What is Pabayad Service
Pabayad Service is the newly added service of StratQuad, wherein we offer our clients to pay their supplier abroad through telegraphic transfer.
What is Telegraphic Transfer (TT)?
Telegraphic Transfer or telex transfer, often abbreviated to TT, is the process of transferring funds to a foreign account.
Do you accept Telegraphic Transfer (TT)?
Yes, we accept telegraphic transfer or bank to bank transfer, of payment to your supplier.
What is the difference between personal and corporate accounts?
How can I recognize if the account of my supplier is personal or corporate?
Is it important that the Account Name of my supplier is in Chinese characters?
What is the process?
Inform our Key Accounts that you want to avail of our Pabayad Service. They will assist you to sign the contract for Pabayad Service. Once the contract is signed, they will give you the rate for RMB and ask you to provide the requirements. Our Key Accounts will assist you until the transaction is done.
What are the requirements to avail of your Pabayad Service?
- Service of Agreement
- Clear copy of your Proforma Invoice (PI)
- Your STRA Code
Note: Importation of the said goods in the PI should be through StratQuad also.
Am I required to give you the Proforma Invoice?
Yes, that’s our reference for the bank details of your supplier, to avoid errors during the transfer.
Can I avail your service without the contract?
No, every client should send a one-time signed contract first before we can offer the service. The contract is valid for 1 year and can be renewed after.
How to avail your Pabayad Service?
Message our Key Accounts on our Official FB Page, @STRATQUAD, for assistance.
Is there a cut-off time to avail of the service?
For personal account: Monday – Friday, 11 am – 12 nn
For corporate account: Monday – Friday, 11 am – 2 pm
How would I know the conversion rate of RMB?
Every day, we will give you a rate, available by 11 am. Just message us on our FB Page, @STRATQUAD.
Aside from RMB, do you have any currency available for Pabayad Service?
None, for now, we only cater RMB Transfer.
What is Concierge Fee?
A fee that is charged by us to you for every transaction made in Pabayad Service.
How much do I need to pay for the Concierge Fee?
For every transaction:
- RMB 50 Concierge Fee, for more than RMB 10,000 amount to transfer.
- RMB 100 Concierge Fee, for below RMB 10,000 amount to transfer.